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iPage Review – A Good Web Hosting Choice?

by Patrick on May 12, 2011

iPage is a web hosting company that was founded in the year 1998 and is owned by IPowerWeb Inc. Based in Burlington, Massachusetts, iPage is considered to be one of the largest web hosting service available. Currently, the company claims to be hosting more than 1.5 million domains spread across 150 countries. iPage currently employs about 800 workers in 6 worldwide locations.

Tabel Of Contents:

- Introduction
- iPage Rating
- The Advantages of iPage
- What’s Not So Cool About iPage?
- Customer Support
- Customer Reviews
- iPage Uptime
- Conclusion

iPage.com Overall Rating

Support Quality :
Reliability & Uptime :
Speed :
Price Value :
Accessibility :
Overall Rating :

The Advantages of iPage

Free Marketing Credits
VDeck Control Panel
SiteLock Security
  • Quality 24/7 Live Chat and Telephone Support
  • Unlimited Disk Space
  • Unlimited Transfer / Bandwidth
  • Unlimited Domains
  • Unlimited MySQL Databases
  • Unlimited Email Address
  • Anytime Money Back Guarantee
  • A large number of prepackaged plugins and software
  • Domain Privacy Protection
  • Reliable 99.9% uptime
  • Free SiteLock security suite
  • Free Site Building Tools
  • Loads of Website Marketing Freebies
  • Step by step instructions for account setup
  • Features for Online Merchants
  • Over 1,500,000 hosted domains
  • 24×7 Network Monitoring
  • Fast Server Speeds
  • Eco-friendly – iPage hosting is 100% powered by wind energy

Anytime Money Back Guarantee

This shows the confidence that iPage has for their services. For us, this sort of guarantee can be quite the deal clincher. If in any way you find yourself dissatisfied with the service provided by iPage during your subscription period, then you can always ask for a pro-rated refund anytime. We have tried many hosting services before and the usual money back guarantee that most hosting companies would offer ranges 30 – 45 days. So this type of money back guarantee that iPage offers is indeed appreciated. A full refund for the first 30 days of use and a pro-rated refund for the succeeding usage. You can’t go wrong with that.

Reliable Network Uptime

The bread and butter of a good web hosting service. iPage claims to have 99.9% network uptime. While using the service of iPage, we didn’t notice any network downtime at all. And if it did, it is safe to say that iPage is working round the clock in order to restore the network. Thankfully, the technical support staff is available 24/7, so if any downtime occurs you can trust that the iPage customer support staff will be there to help you out.

Over $450 Value of Freebies

iPage Hosting Plan

Package Includes
Disk Space Unlimited
Transfer / Bandwidth Unlimited
Domains Unlimited
Email Accounts Unlimited
MySQL Databases Unlimited
VDeck Control Panel Yes
Sitebuilder Yes
SiteLock Security Yes
Price $4.95
Order Now

When you sign-up with iPage, you will have access to a multitude of features and freebies that you can use in order to promote your website. For starters, you will receive free credits for Google Adwords, Facebook Advertising and Yahoo/Bing sponsored search, so you can jumpstart your website marketing efforts. Aside from that you will have access to guides for online marketing and as well as other webmaster tools.

In addition to that, you will also get a SiteLock security suite , a $100 value for free. A nice extra to help you boost your website’s security features.

Affordable Unlimited Hosting

For $4.50 per month, you get a good quality unlimited hosting service. Unlimited disk space, unlimited bandwidth, unlimited domains, unlimited emails and so on. And if you choose to subscribe for 2 or 3 years, you will have even more savings. With such a simple and straightforward product pricing, choosing a hosting plan becomes a lot easier.

What’s Not So Cool About iPage?

There is not much to say when it comes to the drawbacks of using iPage. But if we have to nitpick, then I must say that it is the lack of options for expansion. By the time of writing this review, iPage is only offering shared web hosting services, which is fine for the most basic applications. But what if your web hosting need grows? What if you want to upgrade to dedicated or VPS hosting? The lack of options for hosting upgrades may be disappointing for some customers.

Customer Support:

I’ve had positive experience with Ipage’s customer support. The CSR was responsive and straight to the point. Below is a chat log of my conversation with Ipage’s customer support representative:

You are now chatting with ‘Ivan Smith’
Ivan Smith: Hi Patrick. My name is Ivan, how are you today?
Patrick: I’m good Ivan, I’m interested in a new account, but first I have a few questions, I hope talking to the right person, I’m not really sure.
Ivan Smith: Sure.
Ivan Smith: How can I help you today?
Patrick: Ok good.. If I sign up with you, will there be a setup fee?
Ivan Smith: No, Patrick.
Patrick: that’s good to know.. does the account come with a control panel? Which control panel are you using?
Ivan Smith: We use our own control panel.
Ivan Smith: Can you please provide me with the URL from where you have entered this Chat session?
Patrick: From the main page of your website..
Ivan Smith: Could you please provide me the link?
Patrick: http://www.ipage.com/ipage/index.html
Ivan Smith: Thank you!
Patrick: Ok.. if I sign up will there be a minimum contract?
Ivan Smith: You need to pay for a year up front.
Ivan Smith: The price is $54.00/yr.
Patrick: but in case I cancel will you give me a refund?
Ivan Smith: Yes, right.
Patrick: Oh ok.. thank you Ivan, that’s all I need to know.. :)
Ivan Smith: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.


Customer Reviews

Recommended!
” I’ve tried many web hosting services before and I’ve had my fair share of bad experiences. And that is why I was rather skeptical when I heard about iPage since they don’t seem to be that popular. Well after using their service a good amount of time now, I must say that they are actually quite good. The control panel is very user-friendly and the support staff is always there to help. I must say that the large number of tools available for the user is a really nice touch. “ – Chip
Rating:

Reliable and good customer service.
” My two blogs is being hosted by iPage for nearly a year now. And through the entire duration of my subscription, I’ve only experienced one short episode of downtime. Aside from that, everything has been a smooth sailing experience. The support staff are helpful with my inquiries. If there’s one thing I regret when I availed of iPage is that I only subscribed for one year of discounted rate. “ – Legrosbonsens.net
Rating:

Great Value!
” For almost a year now, iPage has been hosting my blog. And I am happy to say that the quality of service that I have been receiving have been very solid. Add to the fact that their service is quite very affordable. Since I’ve been using iPage, I have been helping others in setting up their own website in iPage. They have knowledgeable and helpful tech and sales support staff. I suggest you give them a try.” – Jason
Rating:

A No-Brainer.
” I’m an iPage subscriber for more than a year now, initially to have my web resume hosted. The features of iPage and their affordable price is what attracted me subscribe to them. I must say that iPage did a great job of streamlining the process of setting up my account. And if ever I run into some difficulties, their tech support team was always glad to help and resolved my problems in no time. Adding the pages into my site was a breeze. I wholeheartedly recommend iPage to my friends and family. “ – Adam
Rating:

iPage Uptime

Monitored since: September 2005
Total days of monitoring: 2,068 days
Total Outages: 14
Overall uptime: 99.96 %

iPage Uptime Chart

Year Outages Approx. Downtime Average Uptime
2008 1 50 mins 99.990 %
2009 0 - 100 %
2010 1 890 mins 99.828 %
2011 2 44 mins 99.982 %

Conclusion:

Based on what we have experienced with iPage’s web hosting service, we can definitely say that it is a very solid web hosting solution. They have excellent network uptime, high quality technical and customer support staff and they offer a pretty reasonable asking price.

It’s quite hard to find a fault with iPage but if you are looking for a hosting plan that’s better than shared hosting or if you are planning to upgrade to VPS or dedicated hosting someday, then maybe iPage is not for you. But if what you are looking is basic shared hosting, then you will find a lot to like in iPage. With their anytime money back guarantee, it is absolutely risk free if you want to give iPage a try.

They don’t exactly standout among other hosting companies. But if for some reason you can’t avail of the services of other big hosting companies, then iPage is definitely a very solid choice.

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